The CRM or Customer Relationship Management software is a tool that allows businesses to better manage their customer interactions and data. It’s become an essential part of doing business in the modern world, and there are a lot of different CRM systems in the market to choose from.
What is a Unified CRM?
A unified CRM system is a single, comprehensive communication CRM platform that integrates all of the customer data and interactions from multiple systems into one central repository. This type of CRM can be very beneficial for businesses because it gives them a complete view of their customers and their interactions with the company.
It’s important to make sure the unified CRM system you choose provides all of the features and functions your business needs.
When it comes to B2B eCommerce platforms, there is a lot of opportunity to apply CRM tools. You can use them to create better customer service channels, automate your sales process and manage data more effectively.
There are many different factors that you should consider when choosing a B2B eCommerce CRM system.
#1. Ease of Use
The first thing you should consider is how easy the CRM system is to use. You’ll want to find something that is user-friendly and won’t require a lot of training for your staff. It should be easy to navigate and have all the features you need.
#2. Integration
Another important factor to consider is how well the communication CRM system will integrate with your existing systems. You’ll want to make sure that it can connect to your eCommerce platform, accounting software and any other business tools you use. This will make it easier to manage your data and automate tasks.
#3. Security
When it comes to B2B eCommerce, security is of the utmost importance. You’ll need to make sure that the CRM system you choose has the latest security protocols in place and regularly updates its software to stay ahead of any potential threats.
#4. Customer Support
Finally, you’ll want to consider the customer support that is available for the CRM system. Things will inevitably go wrong from time to time, so it’s important to have a team that you can rely on to help you solve any problems.
#5. Pricing
Also, you’ll want to consider the pricing of the CRM system and ensure that it’s within your budget. You’ll probably be paying a monthly subscription fee as well as any additional fees for add-ons or customization.
Best Modern Unified CRM Systems
1. Talygen
Talygen is a complete business management solution that offers a wide range of features, including CRM. It’s easy to use and offers a free trial so you can try it out before you commit. The pricing is very reasonable, and it integrates with a variety of software applications.
2. HubSpot Sales
HubSpot Sales is a CRM system that’s designed to help businesses close more deals. It offers a free trial and has a wide range of features, including integration with Gmail and Outlook. The pricing is subscription-based, and there are discounts available for startups and small businesses.
3. Salesforce
Salesforce is one of the most popular cloudcall unified communications for crm systems on the market today. It’s used by some of the largest companies in the world, and it offers a wide range of features, including email tracking and lead scoring. The pricing is very reasonable, but the platform can be a bit complex to use.
In the End
The best CRM system for your business will depend on a number of factors, including your budget, the features you need and how easy it is to use. However, all of the systems on this list would be a good choice for businesses that are looking for a modern unified CRM system.
As per higher recommendations and best-suited software, Talygen would prove a right bet. It is a powerful yet affordable software with latest functionalities and features. To know more, Sign Up today at https://talygen.com/freetrial.
